Client Relations Manager - Lotus HomesNG
Lotus Media
Abuja
14h ago
source : BetaJob

Job Description

  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Creating sales plans to generate revenue.
  • Job Brief

  • We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
  • In this role, you should be an excellent communicator whoТs able to grasp customer needs and brainstorm ways to fulfill them.
  • If you also have a background in customer service and knowledge of our industry, weТd like to meet you.

  • Your goal will be to help us safeguard our revenue and retain our customers.
  • Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clientsТ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customersТ needs
  • Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • B.Sc / BA in Business Administration, Marketing or a related field.
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