Operations Manager - Paelyt Solutions Limited
Paelyt Solutions Limited
5d ago
source : BetaJob

Job Summary

We are looking to recruit an Operations Manager who will contribute to the fulfilment of our business goals.

The Operations Manager is responsible for overall loan operation management and oversight of the loan support staff, recovery as well as customer care function.

The individual manages the processing, servicing, compliance and customer service functions for the Operations department.

Key Roles (Essential Job Responsibilities)

Manage the day-to-day workflow for the team

Manage personnel including reviews, training, escalations, metrics and compensation

Review and approve / decline loan activity (applications, disbursement, KYC, due diligence) in line with the approved processes of the organisation.

Calculate and track complex interest and fee accruals necessary for structuring or restructuring of loans.

Guide staff to reconcile daily disbursement and repayment activity to account for all daily cash transactions

Read and interpret complex legal credit agreements and related documentation working with legal team (when applicable)

Monitor and escalate past due principal, interest, and fees to ensure that the loan monitoring and loan recovery activities are managed in a timely fashion in line with approved processes

Lead or contribute to the documentation of standard operating procedures for all operations activities.

Ensure timely issuance of invoices, credit bureau reports and any other 3rd party reports

Provide information as requested by customers, business partners, lenders etc

Monitor internal reports and hold staff accountable for clearing items or updating comments

Collaborate with the commercial team to develop and launch new / revised products.

Help develop a culture of inclusiveness, accountability and motivation and drive optimal efficiency of the team.

Required Qualifications and Experience

Bachelor's Degree (2 : 1 or above) required from a reputable higher institution.

A minimum of 4 years of prior supervisory experience required.

Previous management experience a plus

Completion of National Youth Service Corps (NYSC) program or evidence of waiver

Graduate degree in business, Finance or an MBA is an added advantage.

Skills and Experience :

Minimum of 7 Years of work experience.

Ability to work on tasks with minimal supervision

Advanced knowledge of Microsoft Office products a plus

Excellent reporting and business writing skills

Exceptional written and verbal communication skills

Strong analytical, problem solving and proven decision-making skills

Experience with reading and interpreting loan documentation or related experience dealing with legal documentation is preferred

Abilities : Teamwork


Reasonable understanding of modern business requirements

Think logically and clearly

Meet assigned deadlines

Effective communication and interpersonal skills

Excellent time management and organizational ability

Ability to create, review and update policies and procedures.

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