Contract duration 4 months Reporting to Head of Mission (hierarchical) + Area HR Coordinator (functional) Supervision of 3 national staff Dependents No General context of the project
Since 2009, the Boko Haram insurgency has crippled northeastern Nigeria. Borno State continues to be most affected, with over 1.
8 million internally displaced persons (IDPs). Recent advances by the Nigerian Army and the Multinational Joint Task Force have improved humanitarian access in 22 of the 27 Local Government Areas (LGAs) in Borno, but have also revealed the extent of the crisis.
In newly accessible areas, basic infrastructure has been destroyed, essential services are non-existent, and most local governance systems are not functional.
In support to the UN-led coordinated humanitarian response in the region, INTERSOS is implementing more than 6 projects addressing critical gaps in health and nutrition, WASH, food security, shelter, Camp Coordination and Camp Management and protection services for a highly vulnerable population in the newly accessible host communities in the Local Government Areas (LGAs) of Ngala (Ngala-
Gambaru), Bama (Banki, Bama) and Dikwa (Dikwa) Kukawa, Borno State, Nigeria.
General purpose of the position
In collaboration with the HOM, he / she contributes to the definition and implementation of the mission’s objectives. He / she ensures a proper and effective HR management , according to INTERSOS vision, values and Code of Ethics.
Work in close collaboration with the Area HR Coordinator to supervise all the aspects of the National staffs HR management, the definition of HR policies, and a L&D framework in order to set up the career strategy and possibilities of expatriation.
He / she coordinates the entire HR Department to ensure that INTERSOS acts as a Responsible employer , by providing a proper HR support to all departments and by assuming full responsibility of the HR Administrative issues of the Mission.
Main responsibilities and tasks
Ensure INTERSOS manages the Human Resources as a Responsible Employer :
Is responsible for all human resources management issues of the missions, ensuring they are aligned with HR policies and Responsible Employer frame
Ensures implementation and revision of all HR Policies for international staffs adapting standard INTERSOS policies to the missions
Works in close collaboration with the Area HR Coordinator to develop local policies defining or adapting INTERSOS standard policies to the missions
Make analysis of Human Resources needs :
Contributes to plan and define the Human Resources needs in coordination with the HOM (International and National) in the missions, analysing local capacities and supporting on identifying the optimum team set-
up to properly achieve mission’s objectives and identifying key indicators in order to follow up the results, and revise the HR plan accordingly
In coordination with the HOM defines HR strategies at mission level for the National staffs to ensure the missions count with the capacities and competences needed, in the short, mid and long term (recruitment, remuneration, management and learning development plans)
Provides advices and technical expertise to the HOM and Coordinators / PMs, in order to design job profiles, organizational charts and decision-
making channels for international and national positions
Supervision of local recruitment :
Identifies the best local sources of recruitment according to the needs and objectives of the missions as well as define recruitment strategy based on the analysis of labour market with the objective of recruiting professionals and people with potentials to develop within the missions / organization
Supervises the whole recruitment process, ensuring that national staff is recruited according to the Recruitment Policyand provides support and technical advice to the different Coordinators in order to implement a fair and transparent process
Management of Human Resources (International and National) :
Defines and coordinates the internal communication policy, in collaboration with all field coordination teams, organizing personnel meetings and broadcasting INTERSOS values and vision, in order to boost team building, people commitment, active participation and adherence to INTERSOS values
Ensures systematic briefings with all International colleagues in the mission and keep regular contacts with them
Provides expertise to Coordinators / supervisors / activity managers on how to manage HR (team management, conflict management, stress early detection, communication, meetings )
Facilitates the resolution of conflicts among missions staffs and looks for a viable solution in case a direct intervention is not possible
Makes sure that cases linked to behavioral issues are prevented, detected and managed
Ensures, in close collaboration with the relevant departments, that all international and internal movements in the missions are properly managed (visas, tickets, dates of arrival / departure, etc.
and ensures proper accommodation conditions (i.e. room, food, etc.) by informing all relevant people
Supports and coach as an expert all the Coordinators in their role of people managers
Management of International staffs :
Coordinates with Area HR Coordinator and HQ HR Administration to follow up HR policies in particular Rest & Recuperation, house allowance, family benefits, staff separation clearance checklist, flight booking and leaves
Guarantees and facilitates the participation of the first missioners to the Induction in Rome HQ or in the region
Management of National staffs in collaboration with the HR Manager
Ensures a fair and transparent Performance Review System that can eventually identify the key-resources who could expatriate (temporary assignment or full expatriation)
Follows the HR and Administration related issues at mission level (recruitment, management and development of teams, contracting of national and regional employees’, remuneration of local and regional staff, etc.)
Guides and supervises the HR Manager in the local implementation of a fair compensation & benefit policy in the missions in accordance to INTERSOS policies and local regulations, checking monthly calculations of salaries and taxes, in order to ensure internal equity, adequate competitiveness and legal compliance
Ensures a good knowledge of labour market : in terms of profiles available, level of qualifications, specificities, lead or request labour market studies and benchmarking studies
Develops a Learning & Development policy for National Staff
Follow up of legal requirements :
Supports the HOM and the HR Managers to comply with the HR legal requirements of the different Countries
Supervises and manages administrative processes for all staffs and manage conflicts (if any), in order to ensure labour legal compliance and to improve employer branding awareness
Ensures that Internal Regulation and all HR related policies, procedures and administrative documents (i.e. employment contracts, payslip, etc.
respect the national labour law
Represents INTERSOS in meetings with Authorities and other NGOs for HR Administration related issues
Master's Degree in Political Science, International Relations or Economics. Master in HR management is considered an asset
At least 3 years in HR positions within INGOs. Previous experience in humanitarian context (especially in Africa) is considered an asset
Able to work independently
People Management and Leadership
Demonstrated leadership and interpersonal skills
Good computer skills
Demonstrated experience in staff coordination
Familiar with the most relevant HR policies
Readiness to commit and adhere to INTERSOS values, mission and vision
Fluency in English is mandatory
Able to keep confidentiality
Available to go the regular field visits to other field bases in Borno State
Dynamic and flexible
Willing to accept strict security rules (carfew, no-go zones)