Administrative Manager - Ades Ventures
Ades Ventures Nigeria Limited
Ibadan
4d ago
source : BetaJob

Overview

  • The ideal candidate will ensure the smooth day-to-day running of the AVNL Support Team, ensuring that due process is followed and meeting expectations as and when due.
  • The ideal candidate will act as a mentor to the Support Team as they deliver a unique service, providing high-quality remote support to our clients.
  • Responsibilities

  • To provide oversight functions to the growing Support Team
  • To support the HR Department in recruiting and training team members
  • To liaise with the ICT Team in ensuring that all equipment and networks are working optimally.
  • To market the Team's services to intending customers
  • To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
  • To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resources so that deadlines are met.
  • To identify and highlight best practices in the Support Team through continuous assessment and recommendations to the Management.
  • To ensure that all team members comply with the organization’s policies as it relates to different matters, and reporting deviations to the HR Department for investigation and disciplinary actions.
  • To compile reports on the Support Team’s activities and communicating findings to the Management, and respond to any further requests for data that are required for analysis.
  • To supervise and work with the Call Center & Customer Service Team in analyzing feedbacks and communicating feedback to the management.
  • To supervise and work with the Sales Team in ensuring smooth processing and delivery of orders.
  • To supervise and work with the CCTV Team and ensure strict adherence to Data Protection Policy.
  • To supervise and work with the Online Team in all areas which include Social Media Management, Digital Marketing, Live Chat, Graphic Design, etc.
  • To ensure that all team members strictly adhere to the Privacy and Data Protection Policies.
  • To conduct performance appraisals for the team, identifying weaknesses and offering training and mentoring in areas that require it.
  • To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
  • Key Competencies

  • B.Sc / HND in any Management or I.T. related field.
  • An MBA is an added advantage.
  • Previous managerial experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Basic I.T. Skills.
  • Excellent written and verbal communication skills.
  • Exceptional report presentation skills.
  • Essential Skills :

  • Business development skills.
  • Previous managerial work experience.
  • Previous work experience in the sales / marketing field.
  • Exceptional communication and managerial skills.
  • Possess cultural awareness and sensitivity.
  • Exceptional interpersonal and customer service skills.
  • Proven ability to work within a cross-departmental team.
  • Self-motivated.
  • Basic digital marketing skills.
  • Basic knowledge in Graphic Design.
  • Intermediate knowledge of HTML.
  • Salary

    N150,000 - N200,000 monthly

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