CCNA Technical Service Specialist - WFP
Canon
Lagos
4d ago
source : BetaJob

Location : Nigeria

Job Category : Customer Service

Job Level : Specialist / Professional

Job Purpose and Summary

To Support Canon distributors and Canon endusers to achieve and maintain the optimum performance of Canon Large format printing Systems.

What We Give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly :

Support Canon distributors and Canon endusers to achieve and maintain the optimum performance of nominated products

Report, recommend and take appropriate action regarding Canon Large format Printers, Large Format Graphics products including Flatbed printers.

Expand Service coverage in the country, Device actions for faster repair time and measuring customer satisfaction.

Design and deliver technical training and continuous development initiatives. Closely work with Sales and Marketing counterparts to ensure product launch, exhibitions, events are well supported and product support readiness internally and with distributors is aligned with company directions.

To support and actively lead internal projects as designated by Service Development Manager.

To Manage nominated distributors and customers in nominated countries (Nigeria & Ghana) with close communication and relationship to enhance the service deliverables to Canon Customers.

What We Ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.

We're looking for creative problemsolvers like you, someone who can ensure Canon stays ahead in an everchanging world :

Degree / Diploma in Electronics or Electrical Engineering with relevant recognized formal education

Fluency in written and spoken English.

Excellent Communication, Organisational and Operational skills

Professional appearance, excellent communication skills and right attitude

High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to nontechnical people at all levels.

Previous experience of delivering formal classroom training desirable or high level coaching

Functional knowledge and / or understanding of Canon products useful.

Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint

Familiarity with Microsoft Servers and networks.

Flexible & Adaptable

Excellent Communicator

Problem solver.

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