5d ago

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job LevelNV-02 The incumbent serves members and customers who require assistance with monetary and convenience transactions.

He or she advises and assists members and customers in selecting and using automation solutions, and provides them with general information on Desjardins Group's service offer.

General Information on the Position Main responsabilities Carry out monetary and convenience transactions (e.g. deposits, withdrawals, Desjardins access cards, bill payments and bill management, account information and changes, personalized cheque orders, plans, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements).

Verify and record supporting documents required to carry out transactions. As needed, process round-the-clock and ATM deposit envelopes.

Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (e.

g. ATMs, AccèsD Internet and telephone, Desjardins mobile services,, as well as additional channels such as the Student Service Centre and Desjardins Bank).

Listen to members' and customers' needs in order to ensure their full satisfaction and identify sales opportunities, and, when appropriate, refer them to individuals who can meet their needs.

Contribute to sales growth by taking part in various solicitation and referral activities. Ensure that all activities are completed in a timely fashion and in accordance with prescribed quality standards.

Maintain the security of transactions and operations in accordance with current policies, practices and standards. Other working condition Number of job available : 1 Qualifications High school diploma A minimum of 1 year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered For vacant positions available in Ontario, please note that knowledge of French is required Specific knowledge Knowledge of all counter and convenience products and services Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks / channels and as well as those of competitors Knowledge of integrating data into systems Knowledge of security measures, legal framework and internal controls Understanding of the philosophy and fundamentals of financial services cooperatives Knowledge of operating procedures related to convenience products and services and automated and assisted transactions Knowledge of service standards Independent speaker, intermediate knowledge of English Desjardins Cross-sector skillsAction oriented, Customer Focus, Differences, Nimble learning Key competencies for the jobAction oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning Work Location8, rue Laviolette Saint-Joseph-du-Lac Trade UnionNon Syndiqué Unposting Date2021-09-29 Job FamilyMember / client sales and service (FG)

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