Customer Service Representative - Novateur Nigeria
Novateur Nigeria
2d ago
source : BetaJob

Job Description

  • We are seeking for candidates with a creative talent, with the ability to bring on fresh ideas and solve problems. If you are looking to start your career in Customer Service and to join a fast-growing business where employee welfare is taken very seriously, then this role is for you.
  • This Customer Service role will expose you to strong technical skills that you need to grow a rewarding career and potentially achieve growth within the business.
  • Duties & Responsibilities

  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Building strong product knowledge so that you can answer questions at all times.
  • Processing orders.
  • Ensure customer satisfaction and provide professional customer support.
  • Developing the business and identifying rising opportunities.
  • Building long-term relationships with prospective customers.
  • Evaluating current performance of the business and finding ways to help the business reach its full potential.
  • Requirements

    The ideal candidate should possess :

  • Minimum OND qualification
  • 1 - 3 years experience.
  • Previous experience in a Customer Service role
  • Excellent communication skills
  • The ability to stay calm under pressure and keep to deadlines
  • Strong problem-solving & creative skills
  • Strong sales and negotiation techniques
  • Has very good and strong tone of voice
  • Team working and leadership skills
  • Attention to detail
  • Time management and organization skills
  • Ability to work unsupervised.
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