Customer Support Officer
Myrtle Management Consultants
Lagos, Nigeria
4d ago

Job Description

  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team
  • Create loyal fans by showing them we really care
  • Support all users and help them get the most out of our apps
  • Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
  • Be a key player in building a support team in a challenging growth environment
  • Manage appointments, enquiries or complaints from customers or clients.
  • Accurately and efficiently address any issues or disputes with customers.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Various reporting responsibilities as needed
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  • Qualifications

  • 1-year plus related experience and / or training; or equivalent combination of education and experience
  • Bachelor’s Degree
  • Previous work experience in a ride hailing or app platform service delivery business is a plus
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Additional Information

    Deadline for submission is December 20, 2021. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

    Remuneration is competitive

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