Tek Experts is Recruiting For English Trainer
Tek Experts
Lagos, NG
6d ago
source : Mrjobsnaija

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Tek Experts’s Career and Recruitment Offer

Job title : English Trainer

Job Location : Lagos

Deadline : June 5, 2021

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  • About the Role

  • As a Tek Expert Instructor you will be the primary facilitator of English / Accent Program within your region and contribute to global deliveries as well.
  • You will have the opportunity to deliver a variety of training, practice, and coaching activities that develop comprehension, language usage, accent and voice quality in face-to-face, telephone, Skype, email, and chat work environments.
  • You will also be part of a global Learning and Development team of professionals, with access to a full career path in the learning field.
  • What you’ll Be Doing

  • Deliver English / Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences.
  • Support global training initiatives by facilitating virtual assessments, training, and coaching sessions.
  • Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.
  • Work with the English Program Manager / Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively.
  • Work with the Talent Acquisition team to consistently implement a process that aligns pre-hire assessments and post hire skill development.
  • Work with Site Training Managers to schedule and track all training sessions, activities, and results.
  • Conduct coaching during and after training to give feedback and reinforce skills. Document feedback and share with managers.
  • Review live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, language usage. Meet with management to discuss recommendations for improvement.
  • Work with the global L&D English Delivery team to review results. Assess progress and results. Recommend improvements in core curriculum of training activities, exercises, tests / assessments and related materials.
  • Contribute to monthly reports showing training results and impact.
  • Collaborate with Managers and L&D team members to achieve consistent results from the training, ongoing practice, and regular feedback.
  • Partner with Recruiters to ensure the English pre-employment assessment process is effective and aligned with the English program.
  • Successfully transition new hires from training to their role through engaging and interactive learning, feedback, and a plan for continuous practice.
  • Influence site managers and leaders to provide a supportive learning environment where employees are motivated to practice and improve outside the classroom.
  • Calibrate with Quality Analysts and Managers to provide consistency in feedback to employees.
  • Capture best practices and share recommendations to improve the Global English / Accent curriculum and keep it effective and consistent.
  • What You’ll Need

  • Degree in English.
  • 2+ years of experience teaching English.
  • International language teaching certification such as TOEIC, BULATS, BRIGHT, or IELTS or equivalent is desired.
  • Strong facilitation skills in classroom and virtual delivery.
  • Experience developing course content to make it business relevant.
  • Ability to understand program objectives and set and achieve measurable goals that are aligned to business goals.
  • Effective presentation and communication skills.
  • Good organizational and planning skills.
  • Excellent written and oral English language, equivalent to a C2 on the CEFR scale. Prefer a UK or US accent.
  • Experience in the outsourcing industry (Customer Service and / or IT) is highly desired.
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