Call Center Agent - Daytona People's Pharmacy
Daytona People's Pharmacy & Supermarket
Lagos
6d ago
source : BetaJob

Job Details

Location : Lekki Phase I, Lagos

Employment Type : Full-time

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services.
  • Complete call logs and reports.
  • Other duties as assigned.
  • Qualifications

  • Candidates should possess a minimum of OND / NCE qualification with a minimum of 2 years work experience.
  • Salary

    N60,000 - N80,000 monthly.

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