Group Information Technology : systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
Bank’s Data Centres (Live and DR) management.
Provide high level competency with regard to application systems monitoring
Key Responsibilities / Accountabilities
Ensure smooth Run and Support End of day processing & End of month processing on Finacle core, Finacle ODS, HP&L & MOD etc.
Ensure that backups of application databases are done as stipulated in the backup policy and loaded into disaster recovery site.
Ensure timely handling of System / Technical Job request logged in remedy e.g. System issues, new report request etc
Cycle time to resolve issue assigned by the Helpdesk.
Ensure the timely transfer of SWIFT messages, GBM, HPL, MIS, and Adaptiv files on a daily basis.
Administer the Data Centre and Disaster Recovery Centre.
Monitor and Report all the activities at the Data Centre.
Ensure that there is no service disruptions at all times.
Preferred Qualification and Experience
Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
Professional qualification will be an added advantage eg SQL.
Minimum of 2 year post qualification experience
Information Technology - IT Operations
4 Years Experience in Finacle Banking Application and extensive knowledge of SQL
Knowledge / Technical Skills / Expertise
IT Support : Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.
Documenting : Ability to document information pertaining to information systems and or process and operational specifications.
Data Analysis : Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.
IT Knowledge : Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.