Customer Relationship Manager - Enadama Group
Enadama Group
Lagos
2d ago
source : BetaJob

Summary

  • We are looking for a Customer Relationship Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
  • The customer relationship manager, along with the marketing unit would play an integral part in providing and maintaining exceptional customer experiences and customer success.
  • Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as a point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the Group and clients adhere to contract terms
  • Liaise with other departments and entities to ensure a smooth operation and achievement of the marketing strategies and Group goals.
  • Study competition to find new ways to retain customers
  • Set revenue targets and work diligently to meet them
  • Collaborate with finance to address customers’ needs
  • Requirements

  • B.Sc / B.A in Business Administration, Marketing or a related field
  • Proven experience as a Client Relations Resource or Relationship Manager with a minimum of 3 years cognate experience.
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
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