Food and Beverage Operations Coordinator
The Borough Lagos
Lagos, NG
5d ago

The Operations Coordinator is responsible for the back and front end of all outlets. The role entails coordination of the overall operations and ensures that the outlets are working efficiently and effectively. They serve as the interface between the outlets and other departments i.e. bakery, logistics, operations.

"If you do not have experience in the hospitality industry, please do not apply."

 

Responsibilities

  • Monitoring and training staff to ensure uniformity in service and presentation across
    all outlets.
  • Ensure company is represented correctly and standards are upheld.
  • Supervising Coordination of daily front and backend operations of all outlets.
  • Recruiting and training outlet staff.
  • Establish outlet employees KPIs, schedules and policies.
  • Ensure staff comply to all health and safety regulations.
  • Manage all operations to the highest standards.
  • Design menus with the Creative Director and ensure all outlets are in-line with the menus.
  • Create reports regarding sales and productivity and give recommendations accordingly.
  • Coordinate supplies ordering and delivery for store operations.
  • Conduct store visits to check on operations and compliance.
  • Identify customer’s needs and respond proactively to concerns.
  • Preserve excellent levels of internal and external customer service.

Requirements

  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Degree in Business admin or Hospitality related fields
  • Management and Financial management skills
  • Restaurant/Service industry formal training

 

"If you do not have experience in the hospitality industry, please do not apply."

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