Operations & Maintenance Lead
IpNX Nigeria Limited
3d ago
source : BetaJob

Location : Lagos

Department : Engineering

Function : Operations & Maintenance

Reporting to : Head, Engineering

Travel Frequency : Occassional

Purpose of the Job

Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.

Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.

Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Expected Key Results :

Facility and Infrastructure Maintenance

Ensure efficient Operations

Business Continuity and Disaster Recovery

Planning and Documentation

Team Leadership, Coordination and Supervision

Stakeholder Management and Research

Educational Qualifications

Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2 / Upper Credit Minimum)

Functional Skills :

Ability to confidently communicate with personnel at all levels of the organization.

Extensive technical knowledge deploying and managing network and infrastructure environment

Well organized, articulate and has numerate skills

Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.

Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation

An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required

Experience of managing operations at scale

Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases

Have an entrepreneurial spirit

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources

Aptitude in decision-making and problem-solving

Demonstrable communication, interpersonal and relationship management skills at expert level.

Demonstrable leadership and influencing skills at a senior level

Environmental / Industry analysis

Documentation and Strategic planning skills

Excellent communication skills

Project management skills also desirable

Work Experience :

5-7 years’ relevant experience in the IT / Telecommunications field with atleast 4-5 years in FTTH Rollout / Operations

Fundamental knowledge of network design and layout as well as low voltage (copper / fibre) cabling.

Experience in Vendor Management

Experience using data to illustrate business conclusions

Experience working in a Service Provider environment and providing technical support to end customer solutions

Experience in creating and delivering network designs and customer solutions based on a set of requirements

Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement

Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Strong experience as a line manager and a coach leading diverse teams

Other Requirements :

Ability to document and implement processes to increase efficiency, productivity, reliability and scalability

Project management skills a definite asset

Strong understanding of the organization’s goals and objectives

Problem solver

Ability to work under pressure

Cultivate Innovation

Ability to optimize work processes

Nimble Learning

Ensures Accountability

Drives Engagement

Drives Vision & Purpose

Excellent Decision Quality

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