Location : Lagos
Department : Engineering
Function : Operations & Maintenance
Reporting to : Head, Engineering
Travel Frequency : Occassional
Purpose of the Job
Responsible for developing an Operations and Maintenance plan and ensuring that the plan is tested, documented and implemented in accordance with approved procedures and safety standards.
Direct the performance of planned and contingency Operations and Maintenance (O&M) services to ensure that ipNX’s infrastructure are properly configured.
Responsible for risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
Deliver and operate services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.
Expected Key Results :
Facility and Infrastructure Maintenance
Ensure efficient Operations
Business Continuity and Disaster Recovery
Planning and Documentation
Team Leadership, Coordination and Supervision
Stakeholder Management and Research
Bachelor’s degree in Engineering, Computer Science, or an equivalent (2.2 / Upper Credit Minimum)
Functional Skills :
Ability to confidently communicate with personnel at all levels of the organization.
Extensive technical knowledge deploying and managing network and infrastructure environment
Well organized, articulate and has numerate skills
Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
Demonstrable capability to form and lead tactical response teams to resolve specific technical issues by delivering root-cause remediation and successful timely implementation
An ability to deliver results in highly complex, technically challenging situations where collaboration across multiple teams is required
Experience of managing operations at scale
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
Aptitude in decision-making and problem-solving
Demonstrable communication, interpersonal and relationship management skills at expert level.
Demonstrable leadership and influencing skills at a senior level
Environmental / Industry analysis
Documentation and Strategic planning skills
Excellent communication skills
Project management skills also desirable
Work Experience :
5-7 years’ relevant experience in the IT / Telecommunications field with atleast 4-5 years in FTTH Rollout / Operations
Fundamental knowledge of network design and layout as well as low voltage (copper / fibre) cabling.
Experience in Vendor Management
Experience using data to illustrate business conclusions
Experience working in a Service Provider environment and providing technical support to end customer solutions
Experience in creating and delivering network designs and customer solutions based on a set of requirements
Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Strong experience as a line manager and a coach leading diverse teams
Other Requirements :
Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Ability to work under pressure
Ability to optimize work processes
Drives Vision & Purpose
Excellent Decision Quality