Technical Support Associate
lagos, NG
1d ago
source : Mrjobsnaija

Zest's job vacancy, Career and Recruitment

Job title : Technical Support Associate jobs in Lagos Job Location : Lagos Deadline : September 15, 2022

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  • Role Overview

  • As a Technical Support Associate in our organization, you will be responsible for helping us oversee and maintain our app software systems.
  • You will resolve technical issues concerning users' accounts or company software infrastructure.
  • You will be answering phone calls from users or communicating with them through messaging platforms, and helping them diagnose technical issues.
  • You will also support app computer software integration by diagnosing and troubleshooting common problems.
  • Job Duties and Responsibilities

  • Provide Zest app software technical support
  • Utilize resources at hand to swiftly fix technological concerns.
  • Provide phone and / or chat platform support for user issues
  • Record bugs and feature requests
  • Assist developers to recreate bugs
  • Design and execute test plans for mobile applications.
  • Perform software upgrades, installations, and configurations
  • Perform testing of applications before release
  • Create and manage FAQs, how-to videos, and other solutions for Zest app software.
  • Give online tutorials for the company's products.
  • Core Requirements

  • Interested candidates should possess relevant qualifications
  • 2+ years as a Technical Support Associate
  • In-depth knowledge of Android and iOS
  • Excellent communication and customer service skills
  • Excellent troubleshooting and critical thinking skills
  • Ability to speak English and one local language.
  • Additional Requirements :

  • You have a data-driven and research-focused mentality.
  • You are curious or passionate about working in a technology-oriented and agile work environment- you can use multiple technological software and are proficient with mobile applications;
  • You have a collaborative attitude to work and you are looking to share knowledge and learn from others.
  • You are driven, hard-working and uncompromising in delivering high-quality work in tight timelines;
  • You have a proven track record of earning trust, taking ownership, and successfully delivering results.
  • What we offer

  • The possibility to learn, grow, and contribute to pioneering an alternative healthcare solution in the fast-growing health technology sector of Africa;
  • We believe in responsibility and ownership, so we will afford you the space and resources to make sure you can get the job done;
  • You'll be working alongside very talented colleagues that know what they are doing;
  • Negotiable gross monthly salary between 150,000 - 200,000 Naira.
  • Diverse range of benefits you can qualify for as you grow with us.
  • A diverse and collaborative work environment committed to self-learning and professional development.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Technical Support Associate in Lagos
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