Hotel Front Desk Officer - Hera Hospitality
Hera Hospitality
Lagos
22h ago
source : BetaJob

Job Description

  • We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.
  • Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Maintain a neat and orderly front desk and reception area.
  • Requirements

  • Candidates should possess a Bachelor's Degree, HND, NCE, or OND qualification
  • At least one year work experience as a Hotel Front Desk Officer or Receptionist
  • Experience with hotel reservations software and most especially full knowledge of hotel OPERA PMS software and MICROS
  • Degree in Hotel Management is a plus.
  • Skills :

  • Excellent customer service orientation
  • Amazing interpersonal abilities
  • Ability to respond appropriately to diverse customers and guests
  • Top-of-the-line organizational skills
  • Attention to detail and accuracy
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Ability to work in a team
  • Flexible regarding work schedules.
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