Junior Enterprise Application Support
Ikeja Electricity Distribution Company
Lagos, Nigeria
5d ago
source : Fuzu

Role Purpose

  • This role is responsible for providing high quality operational, technical application and systems support to IE’s customers and internal business functions.
  • Minimum Qualifications

  • First Degree in Information Technology or Computer Science or any other related field.
  • 0-2 years experience in hands-on application support role
  • Experience with working in an ITIL environment.
  • Technical Competencies :

  • Computing and User Support
  • Application Support and Maintenance
  • Information Security
  • Systems Configuration
  • Hardware Configuration.
  • Behavioral Competencies :

  • Communication and Interpersonal Relations
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus.
  • Responsibilities

  • Provide Tier3 application support on complex internally and externally developed applications
  • Administer and maintain all production and internal environments
  • Application monitoring, performance tuning and testing
  • Maintain system stability and high availability
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
  • Deploy application releases and configuration changes
  • Act as a technical resource for internal and external projects
  • Adhere to appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management)
  • Maintain good working relationships with internal departments as well as third-party vendors and hosting providers
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Assist in carrying out any other duties as requested by the Head of Department.
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