Junior Enterprise Application Support

Ikeja Electricity Distribution Company

Lagos, Nigeria

5d ago

source : Fuzu

Role Purpose

This role is responsible for providing high quality operational, technical application and systems support to IE’s customers and internal business functions.

Minimum Qualifications

First Degree in Information Technology or Computer Science or any other related field.

0-2 years experience in hands-on application support role

Experience with working in an ITIL environment.

Technical Competencies :

Computing and User Support

Application Support and Maintenance

Information Security

Systems Configuration

Hardware Configuration.

Behavioral Competencies :

Communication and Interpersonal Relations

Problem Solving and Decision Making

Managing Resources

Business Focus.

Responsibilities

Provide Tier3 application support on complex internally and externally developed applications

Administer and maintain all production and internal environments

Application monitoring, performance tuning and testing

Maintain system stability and high availability

Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

Deploy application releases and configuration changes

Act as a technical resource for internal and external projects

Adhere to appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management)

Maintain good working relationships with internal departments as well as third-party vendors and hosting providers

Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.

Assist in carrying out any other duties as requested by the Head of Department.

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