Call Centre Agent - Bhakor Consult
Bhakor Consult Limited
1d ago
source : BetaJob

Job Description

  • Respond to calls from Clients professionally and attend to clients inquiries and complaints.
  • Research, identify and resolve clients’ complaints using applicable software.
  • Ensure clients satisfaction by providing professional customer support.
  • Maintain a professional and empathetic attitude to clients at all times
  • Identify, escalate and report Clients priority issues to supervisors.
  • Provide personalized customer service by responding to clients’ needs.
  • Document and report clients’ transaction, complaints and feedback to improve the clients’ experience.
  • Document all call information according to standard operating procedures.
  • Evaluate problems of clients and provide logical lasting solutions.
  • Respond promptly to clients inquiries
  • Manage Filing, mailing, correspondence and other management task.
  • Handle any other task as may be assigned by supervisors.
  • General Requirements and Qualities

  • A Bachelor's degree or equivalent in Arts, Sciences, Social Sciences, Management Sciences.
  • Minimum of 1 to 3 years post NYSC experience with at least one year experience as a Call Centre Agent.
  • The ideal candidate must exhibit Proficiency in use of Microsoft office packages
  • The ideal candidate must exhibit excellent data entry and typing skills.
  • The ideal candidate must illustrate excellent oral and written communication.
  • The ideal candidate must exhibit good listening skills.
  • The ideal candidate must be able to maintain clients’ confidentiality.
  • The ideal candidate must be able to react effectively and speedy to emergencies
  • The ideal candidate must be able to provide intelligent and insightful feedback
  • The ideal Candidate must exhibit good multi-tasking skills
  • The ideal candidate must be able to work under pressure
  • Ability to retain information and pay attention to details.
  • Ability to work independently with little or no supervision.
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