Customer Service Representative - Valuehandlers
Valuehandlers International
Lagos
3d ago
source : BetaJob

Job Description

  • Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.
  • Responsibilities and Duties

  • Ensure smooth and timely process flow
  • Ensure timely processing of lead collected from marketers (digital and conventional).
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Qualifications

  • HND (Upper Credit) or University Degree (2 : 2)
  • 6 months to 1-year related experience and / or training; or equivalent combination of education and experience.
  • Possesses right temperament to handle customers, professionally.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju / Ishaga.
  • Addition Edge for Applicants :

  • Understanding of transportation documentation and terms is a plus
  • Digital marketing skill
  • Article / blog writing skill.
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