Hiring a Customer service representative to manage customers or clients complaints or queries,modification,complaines and processing orders.
- Maintaining a positive empathetic and professional attitude toward customers through various channel
- Acknowledge and resolving customer complaints
- Processing orders, forms,application and request of the company
- Keeping records of customers transaction, complaints
- Communicating and coordinating with colleagues as necessary
- Providing or giving feedback on the efficiency of the customer service process
- Managing a team of customers service representative
- Ensuring customers satification and provide professional customer support
- Always present at the office,always on corporate
- Must no how operate the computer system
A bachelor degree
Must possess OND/HND degree
Excellent communication skills and presentation skill
Ability to be proactive
Ability to stay calm when customers stressed or upset.