Customer service representative
DINMA CAREERS
Lagos ikeja
7d ago

 Hiring a Customer service representative to manage customers or clients complaints or queries,modification,complaines and processing orders.

  • Maintaining a positive empathetic and professional attitude toward customers through various channel 
  • Acknowledge and resolving customer complaints 
  • Processing orders, forms,application and request of the company
  • Keeping records of customers transaction, complaints 
  • Communicating and coordinating with colleagues as necessary 
  • Providing or giving feedback on the efficiency of the customer service process 
  • Managing a team of customers service representative 
  • Ensuring customers satification and provide professional customer support 
  • Always present at the office,always on corporate 
  • Must no how operate the  computer system 

Requirements 

A bachelor degree 

Must possess OND/HND degree 

Excellent communication skills and presentation skill 

Ability to be proactive 

Ability to stay calm when customers stressed or upset. 

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