Main One Cable's job vacancy, Career and Recruitment
Job title : GNOC Service Desk Engineer (Level 1) jobs in Lagos Job Location : Lagos Deadline : December 05, 2021
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Department : Technical
First point of contact for customers.
Key resource for driving the Circuit ID change (old to new) implementation process.
Answer all network support related telephone calls and email acknowledgement.
Maintain and ensure full compliance with all MainOne NOC processes and procedures.
Ensure customers are duly informed of all planned maintenance activities when assigned.
Qualifications, Skills & Competencies
HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
Minimum years of Experience : 3
Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
Industry experience in a customer facing unit / department is preferred.
Ability to understand of Main One Ûªs products and processes.
Eager and quick to learn.
Good communication skills (Written & Verbal).
Capable of multi-tasking, good time management and prioritization of workload.
Ability to assess and prioritize faults and respond or escalate accordingly.
Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
Actively encourage strong working relationships with other teams.
Demands of the Job
Ability and willingness to work round the clock when required and meet tight deadlines.
Ability and willingness to fill in for shift rounds when required.
Engineering / Technical jobs in Nigeria *Engineering / Technical jobs in Lagos *GNOC Service Desk Engineer (Level 1) in Lagos
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online