Collection Officer

Rosabon Financial Services Limited

Abuja, Nigeria

5d ago

source : Fuzu

Requirements

University Degree or equivalent standard in any relevant field.

One year progressive experience working as a Collections Officer in a financial industry.

Monthly Customer follow up.

Send reminders of settlement arrangement and pending payments before they are due.

Emailing, calling, and negotiating with the delinquent customers or our clients via outbound / inbound phone calls for payments of overdue debt.

The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance, etc.

Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency. And outstanding debts targets are met.

Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes.

Reports should be 100% accurate and submitted as at when due.

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