Mwanga's job vacancy, Career and Recruitment
Job title : Tele-collection Officer jobs in Lagos Job Location : Lagos Deadline : February 03, 2022
Quick Recommended Links
Jobs by Location
Job by industries
Manages recovery of overdue loan
Contacting customers daily / weekly and informing them of their overdue loans.
Following up with customers daily / weekly on a previous payment redemption date
Advising customers on the best payment options and negotiating suitable payment plans.
Thoroughly understands assigned portfolio and product
Responding to customer queries and escalating accordingly
Maintaining accurate, up-to-date customer account information
Reporting accurate customers feedbacks daily / weekly.
Minimum of an OND / HND / B.Sc qualification.
0 - 2 years of work experience
Previous experience in tele-collections or Customer Service will be an added advantage
Strong Written, Communication and Negotiation Skills.
Strong command of the English Language and at least, one other local or international language
Agile, Teachable and willing to learn
Ability to collaborate with a team in a fast-paced environment.
Attention to detail and strong Listening skills
Persuasive, sales / marketing and analytical skills will be an added advantage.
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Tele-collection Officer in Lagos