IT Support Officer At Skool Media Lagos
Skool Media
Lagos
3d ago
source : BetaJob

Job Descriptions

  • As an IT Support Officer, you will be required to work closely with the IT Manager. You will assist with
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking to Staff or Clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with colleagues
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment.
  • Requirements

  • B.Sc degree in Computer Science, ICT or any other related field.
  • Must have at least 2 years work experience in a similar role.
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