Company Name Job Description
Ability to Speak English and Hausa Language fluently is a mandatory criteria.
Make outbound calls.
Receive inbound calls
Ensure that customers / callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound / inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and contact centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and contact centre policies.
Job Requirements bachelor / graduate