Customer Service Representative English & Hausa ONLY - Oshodi, Lagos
Contact Solutions Limited
Lagos, Nigeria
5d ago

Company Name Job Description

Ability to Speak English and Hausa Language fluently is a mandatory criteria.

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.

    Receive inbound calls

    Ensure that customers / callers are satisfied.

    Gather information from customers.

    Consistently ensure call(outbound / inbound) quality

    Contributes to team effort by accomplishing related results as needed.

    Exhibiting competent product knowledge.

    Promote good listening skills.

    Manage length of calls.

    Utilize computer technology to handle high volume of calls

    Work closely with Team leads, supervisors and contact centre manger to ensure synergy and all time customer satisfaction

    Adherence to call script and contact centre policies.

    Compile report.

    Job Requirements bachelor / graduate

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