Customer Services Officer - Faed Enterprise
Faed Enterprise
Lagos
3d ago
source : BetaJob

Job Description

We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries / complaints with proper follow up, actions to ensure resolution is reaching customer satisfaction.

Requirements

Proven customer support experience a minimum of 1-3 years

Strong phone contact handling skills and active listening.

Highly entrepreneurial comfortable with ambiguity and taking initiative

Excellent collaborator and team player

Excellent communication skills, both oral and written

Good grammar, spelling and punctuation

Good typing speed

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Ability to develop and manage a system of operation (top-notch organizational Skills).

Expertise in managing conversations on social media.

Passionate about customer service

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  • Company Description

    Human resource / outsourcing. We recruit, train, develop business and consulting. We are also committed to impacting positivitely to human development.

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