Supervisor, Air Operations
6d ago

Job Description

We transport cargo every day to over >

100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo.

The efficiency of cargo movements relies heavily on strong guidance from our Supervisors in the Ground Operations team. Supervisors closely monitor and plan the movement of cargo to ensure the right loads are transported, at the right time, unto the right aircrafts.

We are looking for proactive, energetic and quick-thinking Supervisors who can guide and lead our CTO and ground handler counterparts.

As a Supervisor, you will be working with a team of 8-10 people they will be your lifeline and your family when all the cargo movement takes place.

You will be assigned across locations in LCCT, Kuala Lumpur International Airport 1 or 2 (KLIA) or any other warehouses.

As we are a 24 : 7 operations, this role will be on a full-time shift basis and you will be reporting daily to the Team Lead of Air Operations.

You will fit perfectly in this role if you are a strong team player, is a natural leader and is able to exercise those skills in a high-pressure and fast-paced environment.

Throughout your role, communication in English will be critical and you can expect to use Microsoft Office regularly.


As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to :

Be the main liaison and contact point for loading, unloading, securing, and staging information / instructions

Direct CTOs and ground handlers on loading, unloading, securing, and staging times, arrangements and aircrafts

Check that all loading, unloading, securing and staging activities are as per the master bookings list

Distribute cargo in such a manner that space use is maximized, make judgement-calls where needed

Be familiar and comply with Teleport cargo handling practices, safety and special handling protocols

Produce reports and conduct data entry where necessary

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership.

Put simply, you are a leader, we all are leaders and good leaders :

Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

Do what is needed to get things done, as they believe speed is more important than anything else to effect change

Over communicate, particularly as they are all quite autonomous

Take care of our staff, and treat them as they would want to be treated

Are rigid on goals, but flexible on the details


These are minimum skills requirements and a must-have’ for the role :

Can speak and write English to an intermediate degree

Displays confidence in public settings, and in front of an audience

Is a fast thinker able to solve problems on-the-go and adapt quickly

A team player

Displays high attention to detail

Is calm, especially under pressure

In good physical health

Comfortable with Microsoft Office (Word, Excel, Powerpoint) and has used it in prior work

These are skills that are nice-to-have’ and will make you stand-out in the job application :

Hungry for the job

Natural communicators

Plays team sports

Have played a leadership role, leading teams of 4-5 people

Understand prioritization and trade-offs between revenue and resolving customer expectations

Experience working / traveling overseas

Experience in the cargo industry, with knowledge on dangerous goods and warehousing practices

Trustworthy, and reliable, and has references to back that up


At least an undergraduate degree, any discipline

0-3 years in logistics (preferably air cargo), warehousing or manufacturing

Possess a valid driving license (D license)

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best.

We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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