Prioritize and resolve clients’ (internal and external) IT issues
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and application
Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
Liaise and work with the DBH Group support engineering team on a scheduled basis carry out projects and meet vital deadlines as well as to ease the transition to support.
Work with DBH Group account managers to ensure appropriate IT recommendations and strategies are employed to meet clients’ critical business objectives.
Ensure successful system deployments based on standard business platforms (ie. Windows Server, Exchange Server / Online, Windows Desktop Operating System, Mac OSX, Microsoft Office 365), networking LAN / WAN hardware (i.
e. firewalls, routers, managing telco circuits and communications, DNS records), network security solutions (i.e. antivirus, DLP tools, vulnerability scanning and penetration testing tools) and data protection / backup solutions including cloud-based solutions.
Serve as a technical lead at client sites and escalation point on major impacting systems issues
Make positive contributions to the company’s internal infrastructure environment and to the company’s practices and procedures for the care of our growing client base.
Communicate with third-party support and equipment vendors.
Identify and learn appropriate software and hardware used and supported by the organization.
Maintain awareness of all client issues and ensure proper resolution
Provide technical leadership while driving problem investigation and resolution as required
Continually seek opportunities to grow and learn so as to lead by example
5+ years post-NYSC system administration experience
In-depth knowledge of multiple operating systems including UNIX / Linux; Microsoft Windows Server (2003+); Mac OS
Knowledge of and experience with Voice infrastructure
Knowledge of and experience with network infrastructure
Familiarity with relational database administration
Excellent written and verbal communication skills
Min Required Educational Qualifications
2.1 BSc in Computer Science or BEng Computer Engineering degrees or related degree
Method of Application
Interested and qualified? Go to Strategic Outsourcing Limited career website on docs.google.com to apply
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We provide our clients with the appropriate personnel and professional people management outsourcing services for different categories of staff.
Our services include :
Employment contract management
Personnel Training and continuous skills development and improvement
Continuous recruitment, performance management and pipeline management and
Reward System Management.
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