Infoware Technologies Ltd Recruitment for Business Development and Customer Experience Analyst (Graduate Trainee)
Infoware Technologies Ltd
Lagos, Nigeria
4d ago
source : Jobgurus

Summary

  • Manage and enhance customer and partner relationships with a keen sense of brand impact.
  • Own and manage client communications. Support the technical team by reviewing communications and advising on proper and professional ways to communicate both verbally and written.
  • Be highly professional at all times with a keen eye towards brand protection and elevation.

  • Maintain high confidentiality and provide deep customer insights gleaned to management to aid critical decision making
  • Conduct research to recognize and identify unmet customer needs.
  • Regularly meet with customers and be able to engage and gain the confidence of C-Suite executives.
  • Be able to represent the company in seminars, webinars and conferences.
  • Prepare sales contracts and assisting the technical team in engaging customers during the contract process
  • Create and use Newsletters to constantly inform, engage and enlighten our customers and partners and promote products and platform services.
  • Implement appropriate business models for improving customer engagement.
  • Review and advise on intellectual property issues relating to business risks, rights protection and enforcement.
  • Plan and provide operational strategies for getting the pulse of customers and increasing customer satisfaction
  • Negotiate business deals & contracts with potential and existing clients.
  • Collaborate with company executives on improving customer satisfaction.
  • Assist in the company‚Äôs branding and media communication activities such as social media engagements, advertisements, marketing collaterals and web site.
  • Prepare business proposals / bids and presentations
  • Other duties as assigned by your line manager.
  • Qualifications Required

  • B.Sc in Business Administration, Finance, Economics, Marketing or other relevant fields. MBA would be an advantage.
  • Musthave completed NYSC
  • 0 - 3 years of work experience in sales and / or business development (FINTECH Industry experience is a bonus).
  • Skills and Competencies :

  • Business Strategy development.
  • Business research and market intelligence.
  • Outstanding customer service and conflict resolution skills.
  • Good personal presentation and professionalism.
  • Good organization and prioritization skills.
  • Good verbal and written communication skills.
  • Strong interpersonal skills.
  • Attention to details.
  • Proficiency in use of Microsoft Office Suite, specifically Excel and PowerPoint.
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