Customer Support Representative
Prospa Technology Limited
Lagos, Nigeria
6d ago

Job Description

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  • You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.
  • Job Responsibilities

    Here are some things you’ll do on the job :

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  • Answer questions over chat, email, and telephone, social media
  • Teach customers how to use our product (onsite, through written content, webinars etc)
  • Translate customer needs into prioritized product development
  • Deal with member support queries
  • Review companies that are signing up
  • Create and sustain great relationships with the companies and business owners we’re serving
  • Work with engineering and product to squash bugs and improve the user experience
  • You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
  • You’ll also need to be good with words and extremely competent.
  • Experience :

  • Minimum of a Bachelor’s Degree and or 3+ years in customer success role.
  • Consistently exercise empathy.
  • Have a strong product sense.
  • Communicate ideas clearly across teams.
  • Be comfortable learning about companies with complex, technical products.
  • Enjoy thinking about how to automate as much of your job as possible.
  • Have strong organizational skills.
  • Stay calm and collected while working on ten things at once.
  • Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
  • Use creativity while working within difficult constraints.
  • Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).
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