Operations Specialist (12 months FTC)
Fidelity International
Hong
5d ago

About the Opportunity

Job Type : Fixed Term ContractorContract duration : 12 months.

Department Description

The Workplace and Personal Investing Business strives to provide industry-leading service to employers and individuals through retirement schemes and personal savings.

Fidelity has served HK ORSO schemes since 1988 and we extended our retirement product offerings to cover MPF in 2000. Today we are the largest investment manager of ORSO member choice defined contribution schemes in HK and among the top MPF providers by assets under management with 400k member accounts.

Fidelity also offers a comprehensive fund range to individual investors which allows for flexibility, diversification and investor choice.

This is supported by a robust funds platform service offering with over 180+ in-house Fidelity and 3rd party funds via the FundsNetworkTM to individual investors.

Purpose of the Role

You will become a subject matter expert of the Workplace & Personal Investing (WPI) Operations team and a contributor to parts of the customer journeys, and customer outputs, that your team is responsible for.

You will be expected to participate in both run the business and change the business activities within the function.

Key Responsibilities

  • Responsible for client-related reporting, factsheets production and ad-hoc requests, including analysis, production and distribution
  • Maintain and contribute to the team's KPI's, including quality, service levels, error rates, and profit & loss impact
  • Responsible for selected Workplace Investing operational processes and maintaining high quality process and procedure documents that comply with regulatory requirements while maximising customer experience
  • Working closely with external (non-Fidelity) and internal stakeholders on operational issues, managing the issues taking into consideration downstream impact or closure of respective gaps
  • Perform User Acceptance Test / Healthcheck for system / applications upgrades
  • Assist in ad-hoc projects / new initiatives
  • Generate KPI's and metrics relating to WPI Operations team for management reporting and other business purposes
  • Experience and Qualifications Required

  • Bachelor’s degree
  • Minimum 3 years of related professional work experience in client reporting or performance reporting in finance / asset management industry
  • Proficiency in Microsoft applications such as Excel, Word and PowerPoint
  • Great attention to detail, with numeric sensitivity on investment data
  • Have a client service mindset and exhibit a strong sense of urgency when responding to internal and external requests
  • Good communication (verbal and written), collaboration and co-ordination skills
  • General understanding of the Hong Kong pension / retail fund business
  • Being flexible and adaptable, responding rapidly to changing business needs to re-prioritise and organise effectively
  • Ability to multi-task and challenge and question the status quo
  • Fluency in both written and verbal English and Chinese (Cantonese and Mandarin)
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