Analyst, Customer Education and Business Support
Phillips Outsourcing Nigeria Limited
Lagos, LA, ng
6d ago

Implement the Bank’s Financial Literacy Program in line with the CBN financial inclusion mandate across various customer groups e.

g. Women, Corporate Bodies, NGO’s, Government bodies and the School community

Collaborate with relevant internal & external stakeholders to conduct financial literacy workshops, activities host Bank tours and events

Maintain and update financial literacy resources e.g. game application content, financial literacy library and other resource tool kits on the Bank’s touch points (website, social media platforms etc.

and various customer groups.

Communicate new products / services, regulatory requirements & industry developments to existing and prospective customers

Working with Strategic business units and other departments to, design and implement product education and campaigns to cross sell and up-

sell our products and services

Standardize and co-ordinate outbound communication campaigns across all touch points by utilizing various methods (Personalized letters, email, SMS)

Design and execute automated email / SMS messages targeted at customer on boarding and reduction in number of inactive and dormant accounts

Develop & communicate strategies to create bank wide awareness of the desired service culture.

Design employee engagement and intervention activities that would promote and improve desired service orientation e.g. service tips, newsletters and staff appreciation

Collate data from various sources to provide periodic reports of team activities.

Education

Minimum of First Degree in any discipline. A Master’s Degree or other professional qualification will be an added advantage

Experience

2-3 years’ cognate experience

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