Customer Service Representative - Inguest Global
Inguest Global Partners Limited
Lagos
6d ago
source : BetaJob

Job Details

Location : Yaba, Lagos

Employment Type : Full-time

Job Functions

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers politely and professionally.
  • Track and follow up on all customer request promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement new process plans to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide exceptional customer service.
  • Greet and address customers in a friendly and respectful way.
  • Experience, Qualification, and Required Skills :

  • OND / HND qualification from a reputable institution.
  • 0 - 2 years work experience.
  • Excellent communication skills (both written & oral).
  • Good interpersonal skills.
  • Must have a working knowledge of Microsoft Office, Excel and Word and the ability to use the internet.
  • N50,000 Monthly.

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