IT Support Services
Girl Effect
Abuja
9d ago
source : myJobmag
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    Girl Effect builds youth brands and mobile platforms to empower girls to change their lives

    We’re a creative non-profit empowering girls to change their lives. Started by the Nike Foundation, we are experts in media, mobile, brand and international development : a unique mix of skills that we use to solve global problems in a different way.

    We work across the world in places where girls are marginalised and vulnerable. We create youth brands and mobile platformsfor young people in ways they love and interact with.

    We deliver these through the media and mobile tech they use every day from apps that build skills, to TV dramas that explore vital issues, to magazines written by girls.

    Objectives of the internship

    Enhance the educational experience of graduate students through practical and guided hands-on exposure and involvement in Girl Effect’s projects in Nigeria

    Provide graduate students with an exposure to the working environment of a multilateral organization and a better understanding of Girl Effect Nigeria’s goals and activities.

    Functions / Duties and Output Expectations

    Under the direct supervision of the Finance Manager, the intern is expected to perform the following tasks :

    Take minutes of meetings and file accordingly for ease of accessibilityReport any non-functional items or shortfall in materials to the Ops ManagerCoordinate with colleagues from both the technical and finance perspective to ensure the smooth operation of Girl Effect Nigeria funded initiativesProvide support to the FinOps on petty cash request and retirements reviews and other duties as required.

    Process invoices and payments on request.Support in filing all payment confirmations and petty cash payment requests monthlySupport in remittance of Tax from the bank and getting credit certificates from FIRSSupport in tracking the internet performanceUpdate the GEN staff / visitors movement logAssist with office maintenance (store management, general office repairs, PHCN issues, tracking reports on vehicle and generator fuel consumptions, etc).

    Support with logistic arrangements for workshops and eventsParticipate in all strategic planning, budget reforecasting, training, team building and related activities of the Girl Effect Nigeria team and contribute to the overall development of the organisationAdhere to Girl Effect Global and Local policies and procedures Assist programme teams with programme activities as required.

    Support team by photocopying, scanning and filing of documents.Any other duties as requested by GEN

    Essential Requirement

    Ability to work and write in EnglishA first degree or equivalent from a reputable institutionExperience in handling and managing petty cashAbility to manage relationships with vendors and local partnersExperience in using computer (Word, Excel, Power point, MS Outlook, Financial package and or database an advantage)Ability to work under pressure and mange a competing work load

    Other Relevant Information

    Interns cannot apply for any Girl Effect vacancies during the period of internship.Should an offer of employment be envisaged, a 3-

    month break from the end of the internship, must be respected.The intern must keep confidential any and all unpublished information made known during the course of the internship and not publish any reports or paper on the basis of information obtained except with the written approval and authorization of Girl Effect.

    Objectives

    The present Terms of Reference aim to improve efficiency and effectiveness of IT services leveraging the skills and capabilities of professional vendors, enhancing user productivity, IT security, internet functionality, knowledge management and awareness.

    It is also aimed at improving hardware spares management and software library support for the Girl Effect Nigeria Country Office in Maitama.

    Background

    Girl Effect Nigeria office is located at 1297 Ikogosi Springs Street, Maitama, Abuja. It currently has around 20 end users.

    Responsibility of the service provider

    The service provider shall assume full responsibility for the maintenance, operations and enhancement of the system to ensure optimal performance that meets or exceeds GEN expectations in terms of availability and responsiveness as defined by agreed service levels.

    This entails the maintenance, operational support, systems enhancement and upgrade, and managing the performance of the system.

    The service provider shall be expected to provide the technical and advisory support to users of these systems, and to make required repairs to any component of the system so that its operational performance does not degrade below established thresholds.

    These entails ensuring that service availability, capacity and performance meet or exceed agreed upon service levels.

    The service provider shall ensure internet functionality and take reasonable actions to resolve any internet challenge including collaboration with the internet service provider.

    Deliverables for the First Quarter :

    The contractor will organize Basic IT training and troubleshooting for the Operations Manager and other key team members.

    The contractor will review and propose any redesign of the computer network system : wired and wirelessThe contractor will review the internet connection and functionality and related conference call facilities and propose solutions to ensure smooth communications both internally and externally with our HQ in London and other GE countries and external partiesThe contractor will carry out a survey of the market to locate reliable Vendors for IT consumables and equipment together with the Operations team.

    The contractor will carry out the installation of all IT networks : wire office / wireless and install any new hardware on the network.

    Maintain records and delivery monthly reports on the 1) tasks completed for the month and 2) Internet functionality to support their monthly invoice.

    Additional Notes

    The successful service provider is expected to obtain and maintain the requisite skills and to establish and maintain adequate presence at the GEN office to meet the requirements set out aboveThe service provider must have proven knowledge of Mac and compatibility to other IT equipment printers etc.

    to problem solve efficientlyCarry out infrastructure tune-ups, enhancements and upgrades required to maintain or improve performance as identified by the service provider or as requested by GEN from time to time.

    Attend to and resolve incidents and problems relating to service performance in terms of availability, reliability and capacityEnsure sufficient and stable power supply for all equipment, and that environmental conditions are suitable for location of equipmentEnsure back-

    up system for all electronic files, and that network is protected from virus, spy ware ()Ensure that no pirated software is being usedThe service provider is required to set up laptops, projectors and printers during conferences, training and meetings if required by the officeEnsure 1-

    2 hours response time in case of reported emergencyReport monthly on network performanceScope of the assignmentApplication managementNetwork administration and desktop supportSystem administration and MS Exchange supportSecurity administrationContractual and Payment stipulationsContract duration : 1 year (renewable)The contract is subject to a three-

    month probationary periodGirl Effect will pay for services delivered based on the invoice and service log forms signed off by the service provider staff and the GEN designated staff together with reporting of work completed and internet monitoring log.

    Submission Documents

    Quote for the above services clearly stating daily rate for support servicesWork plan for one year including specific actions and number of days per week that the provider will work in the officeSample report formats on IT functionality and task / work completionExperience and technical qualifications of technical advisors (Attach CVs)

    Qualification Requirement

    5 years relevant experience in provision services in nature, scale and complexity commensurate with present terms of reference.

    The company must have at least three similar contracts preferably international / intergovernmental organizations. Evidence of these contracts are required : references from other clients are highly welcome.

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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