IT Support Officer
Telinno Consulting Limited TCL Jobs Recruitment [1 new position]
Lagos
1d ago
source : NGRJobs

Description

  • Be the go-to person, providing Level 1 & level 2 support to users on all IT-related matters. The successful individual will also be required to handle the training of users on company‚Äôs ERP software, and maintain up-to-date documentation for IT tool(s).
  • Job Responsibilities

  • Act as liaison for outside vendors during installation, redeployment, repair and / or removal of equipment or services.
  • Troubleshoot network problems, diagnose and solve hardware or software faults.
  • Perform server and network administration tasks including user account management.
  • Network administration, monitoring and maintenance computer system and network support for all users.
  • Maintain regular backup of all files on all (computer) systems within the network.
  • Maintain up-to-date documentation of software applications, hardware, systems and environments.
  • Prepare documentation and provide technical support for all Line-of-business applications / tools.
  • Perform other related duties as required
  • Qualifications

  • HND / B.Sc / BTech / B.Eng in Computer Science / Computer Engineering / Information Technology or other related qualifications.
  • Knowledge of :

  • Windows 7 / 8 / 10 Support and Administration.
  • Practical knowledge of computer operations and experience in supporting Microsoft operating systems and office applications, computing devices and other ICT hardware.
  • Knowledge of networking concepts.
  • Basic knowledge of SQL databases.
  • Work Experience and Skills :

  • 2 years relevant work experience.
  • Networking IP environment.
  • Ability to understand, troubleshoot, resolve software issues and explain complex IT concepts in simple terms.
  • Effective verbal communication and interpersonal skills with the ability to liaise with people at all levels in an accurate and positive manner.
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