Male Admin Officer (Lagos)

Pickmeup Technologies

Lagos, Nigeria

8h ago

source : Fuzu

Responsibilities

Monitor the operation and general activities of customers and drivers

Monitor driver's relationship with customers

Identifying trends and rending optimum service to customers

Assist in design, review, and updating processes, policies, and procedures in line with the organization's value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

Coach and train drivers to ensure proper understanding of the drivers and customer's application and other goals and policies of the organization required to optimize services

Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately, and ensure customers are informed of their state in the resolution process.

Establish and maintain a professional friendly relationships with drivers

Leverage multiple resources and knowledge bases to navigate complex problems and reach a full resolution.

Provide thorough, proactive support using various platforms including email, chat, and phone support.

Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve service delivery and reliability.

Create a template for customer satisfaction and loyalty

Collaborate with relevant departments e.g. marketing in deploying promos and other activities.

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

Provide a weekly reports for all activities and departments.