Service Account Manager (SAM) - Enterprise Business
Anadach Group
Lagos
5d ago
source : BetaJob

Location : Lagos

Employment Type : Full-time

Job Scope - (70% Collection & Retention - 30% Sales (Win back, New Sales, Upgrade) :

Actively maintaining a superior depth of product knowledge in their designated product areas, including :

Competitive Offerings.

All solutions enabled by the products.

Portfolio of implementation case studies & use cases.

Information on future product development.

Job Responsibilities

Meeting or exceeding planned Collection Targets month on Month

Maintaining and developing the rapport with the Existing customers.

Coordinating with relevant team for all service issues

Coordinating the sales efforts with marketing team.

Acquiring deposits and balance of payment from clients.

Visiting potential clients to evaluate their needs and promote our new products.

Managing and closing the Collection cycle, Win backs, New Sales & Upgrade

Develop Sales (Win back. New Sales & Upgrade) Proposals and Follow up on Sales Activity.

Present information about company offerings during seminars or other large events to potential customers.

Give customers product demonstrations (In-person / Web Platform) and educate them about the features & benefits of the product.

Create, present and deliver meetings and sales visits as required.

Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.

Understand the needs and pains of the customer and ability then to link them to a set of products / solutions provided by Engineering Team.

Maintain understanding and awareness of all relevant competitive products in the marketplace.

Requirements

A Graduate with relevant work experience of 3 years Minimum

Previous experience in IT Sales / Telecommunications would be an added advantage.

Should have had prior client-facing experience.

Skills :

Competency in Microsoft applications including Word, Excel, and PowerPoint.

Basic understanding of Reports for Collection & Retention, WINBACK & Sales

Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.

Ability to work independently or in a team environment.

Self-motivated and able to work under pressure.

Value Selling, Customer Service Expertise

Negotiation Skills

Excellent verbal and written communication skills.

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