Front Desk Supervisor
Hilton
Lagos
4d ago
source : BetaJob

Job ID : HOT07CJ8

Location : Hotel Curio Lagos Airport - Ikeja, Lagos

Job Description

A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in / check-out, Guest requests, concierge services and promotion of in-house activities.

What Will I be Doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.

A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Supervise Front Desk operations during your assigned shift to a consistently high standard

Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Advise your shift team of any special events or VIP Guests in the hotel that day

Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program

Manage Guest requests, inquiries, and complaints promptly and completely

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What Are We Looking For?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Front Office experience in the hotel, leisure, and / or retail sector

Strong commercial / business awareness and demonstration of sales capabilities

Calm, organized work ethic with the ability to prioritize and meet deadlines

Excellent supervisory, inter-personal, and communication skills

A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

A relevant supervisory / management certificate / diploma or degree

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