Customer Service Representative - Skin101 Clinics
Skin101 Clinics Limited
Abuja
5h ago
source : BetaJob

Position Overview

  • We are looking for a qualified and experienced customer service representative to join our team of professionals who can deliver a high-quality service, understand the importance of customer satisfaction, and have high business ethics.
  • The candidate should be genuinely excited to help customers.
  • He will be patient, empathetic, and passionately communicative.
  • He / she will love to talk. Candidate should be able to put herself in her customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless.

  • Problem-solving comes naturally to the candidate
  • Candidate must be a able to troubleshoot and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
  • Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Maintain a positive, emphatic, and professional attitude towards customers always
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Know our products and services inside and out so as to answer questions
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Qualifications & Required Skills

  • Must possess a minimum of HND or B.Sc. in a related field
  • Must have at least 2 years of proven working experience in a similar role
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent organizational and analytical skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Experience in a fast-paced service-led environment
  • Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must reside in Abuja
  • Attractive

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