Head, Technical Solutions (Software Solutions)
IRECRUITERS AFRICA
Abuja, ng
18h ago

Job Description

Job Title : Head, Technical Solutions

Location : Abuja

About Company : Our Client is a leading Technology Consulting firm that specialize in the development of custom IT solutions for the needs of all sizes of business.

The Company is seeking a highly experienced Head of Technical Solutions, who will own the technical solution and act as the primary source of engagement for solution design across the full IT life cycle management spectrum, design, implementation and end user support across the Organization.

Job Summary : The Head, Technical Solutions is responsible for the identification, design and development of technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.

S / he will also ensure effective analysis and presentation of the Company’s products and services to both existing and prospective customers in order to assist them in making informed decisions.

The ideal candidate for this role should have experience in managing the Technical Product Development and Technical Sales teams in supporting Sales for increased revenue and profitability through the delivery of innovation solutions to customers of the Company.

Key Responsibilities :

  • Investigate technical solutions needed to address customer requirements, assess customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and the Company.
  • Ensure continued innovation in the company’s product and service portfolio to grow the business and maintain the company’s leadership position in the market.
  • Manage the relationship between the technical team, sales and sales support, to align company resources and third party solutions with customers’ business requirements.
  • Work closely with Solution Architects for technical solutions and architectural design needs.
  • Drive the translation of customer needs and technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
  • Work with Sales to meet assigned targets for revenue growth and profitability in The Company product lines, market areas, channels and teams.
  • Coordinate responses to bids from the functional and technical perspective ensuring responses to RFIs / RFPs are of high quality.
  • Obtain relevant market intelligence for products and solutions in an ethical manner and in order to improve and enhance user experience.
  • Develop in-depth knowledge of leading edge broadband products and services and of the technical analysis of competitive strengths and weaknesses.
  • Support product marketing in analyzing the product portfolio and market intelligence to determine enhancement and new product opportunities and formulate customer stickiness and retention strategies.
  • Represent the Company products and services to customers and at field events such as conferences, seminars, etc.
  • Responsible for the development of competitive cost cases for complex, multi-year opportunities which meet the customers requirements.
  • Develop opportunities, lead, collaborate and motivate teams across the organization and its strategic partners.
  • Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.
  • Key Requirements :

  • Bachelor Degree in Electrical Engineering.
  • Masters’ Degree in Business Administration (MBA) will be an advantage.
  • At least 10 years of related experience with a minimum of 5 years in a managerial role including leading and selling IT services and outsourcing offerings to Large Enterprise Clients.
  • Possess a unique blend of business and technical savvy; innovative and big-picture vision, as well as the drive to make that vision a reality.
  • Strong written and verbal communication, including technical writing skills.
  • Passion to understand the market and business needs and create innovative solutions to meet customer requirements.
  • Ability to communicate effectively with relevant areas of the business including sales and technical teams.
  • Well-informed of the telecoms and ICT market competitive structure, industry practices and regulation.
  • Strong presentation skills and the ability to translate technical concepts to solutions for field sales teams, technical and non-technical customers, and C-level client contacts.
  • Business communication, leadership and project management skills.
  • Vendor relationship and negotiating skills.
  • Strong coaching and team leadership skills
  • Strong learning aptitude, abilities to learn new domain, technology solutions, and managed services concepts and deliver on it.
  • Desired :

  • Experience in the following industries : Retail, Banking, Federal and State and Local Government, Education, and Healthcare.
  • Requirements

    Key Requirements : Bachelor Degree in Electrical Engineering. Masters’ Degree in Business Administration (MBA) will be an advantage.

    At least 10 years of related experience with a minimum of 5 years in a managerial role including leading and selling IT services and outsourcing offerings to Large Enterprise Clients.

    Possess a unique blend of business and technical savvy; innovative and big-picture vision, as well as the drive to make that vision a reality.

    Strong written and verbal communication, including technical writing skills. Passion to understand the market and business needs and create innovative solutions to meet customer requirements.

    Ability to communicate effectively with relevant areas of the business including sales and technical teams. Well-informed of the telecoms and ICT market competitive structure, industry practices and regulation.

    Strong presentation skills and the ability to translate technical concepts to solutions for field sales teams, technical and non-technical customers, and C-level client contacts.

    Business communication, leadership and project management skills. Vendor relationship and negotiating skills. Strong coaching and team leadership skills Strong learning aptitude, abilities to learn new domain, technology solutions, and managed services concepts and deliver on it.

    Desired : Experience in the following industries : Retail, Banking, Federal and State and Local Government, Education, and Healthcare.

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