PrimoFinesse Consulting's job vacancy, Career and Recruitment
Job title : Customer Care Representative jobs in Lagos Job Location : Lagos Deadline : September 30, 2022
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The Customer Service Representative (CSR) is the first point of contact for direct B2C customers who have enquiries or feedback about Rally's Closet's products.
The CSR shall perform responsibilities such as answering inbound calls, making outbound calls, addressing and creating invoices.
Communicating with customers through various channels and responding to their enquiries promptly.
Taking customers' orders via the company's social media channels and issuing invoices and receipts.
Answering inbound phone calls and messages, and making outbound calls to existing and prospects,
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ensuring customer satisfaction and providing customer support.
Keeping records of customer interactions, transactions, comments, and complaints.
Following up with customers on their needs, products quality feedback and notifying them of the various loyalty and reward programs they can benefit from.
Skills and Requirements
Excellent oral English communication skills
Excellent writing skills
Strong phone contact handling skills and active listening
Little or no experience in customer service
Customer orientation and ability to adapt / respond to different types of characters
Minimum of National Diploma in any field of study
Preferred Location of Applicants Lekki
Preferred Gender Female
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Care Representative in Lagos