Relationship Analyst
Citibank Nigeria Limited (CNL)
6d ago
source : BetaJob

Location : Lagos

Job Category : Institutional Banking

Job Background / Context

The Global Subsidiaries Group serves a select number of the world’s leading multinational companies.

Our bankers are relationship managers who build and grow our long-term relationship with these clients. They orchestrate the delivery of Citi's vast global product platform and develop integrated financing strategies, by acting as a primary point of contact with the clients, and by working closely with Citi’s Banking, Capital Markets & Advisory, Risk, Compliance, Treasury & Trade Services and Markets & Securities Services divisions.

The RA team sits within the Global Subsidiaries Group and assists in managing the global relationships with key clients

The RA would cover corporate clients across different industries, becoming an integral part of the Global Subsidiaries Group team.

Job Purpose

The RA coordinates and addresses a broad range of topics for clients, delivering best services, and handles a significant volume of day-to-day requests / issues from internal functions.

Key Responsibilities

Build a trusted relationship with internal partners and clients as appropriate, providing support on routine requests, navigate Citi’s extensive network of 100+ countries and coordinate local coverage, controls and product support, problem escalation and resolution, driving customer satisfaction.

Co-ordinate credit requests from the network and request appropriate approvals from Risk, as such assisting both revenue generation and protection for Citi.

Understand the Risk Policy in detail and ensure the business is operating within the policy, monitoring of credit and support documentation (e.

g. Facility agreements, Support documentation, etc.).

Administration of new and existing credit limits, collaborating with Risk, Credit Administration, Product and Loan operations teams.

Respond to ad-hoc client requests in collaboration with bankers.

Support the annual review process and assist bankers in coordinating relationship reviews.

Support transaction closings, ensuring facility allocation and booking of commitments.

Support the negotiation of credit documentation requirements (e.g. Support, Credit, Cash management, Trade services, FX, etc.).

Maintain client information database up to date following mergers, acquisitions etc.

Support due diligence documentation, processing and approval

Development Value :

Opportunity to work in a large and complex organization with a demanding customer base and in a challenging and changing business environment.

Exposure to an open and multicultural working environment.

Exposure to the full Citi scope of products used by our corporate clients and opportunity to develop a sound knowledge of Citi's core product range (Loans, FX, Cash and Trade, etc.).

Opportunity to develop a thorough understanding of the extensive business Citi does with our corporate client


Bachelor’s degree / University degree or equivalent experience.

A postgraduate degree and relevant professional qualifications will be an added advantage

Knowledge / Experience / Qualifications :

We are looking for an experienced and highly motivated person to support Bankers.

Demonstrate the ability to exercise sound judgement and use initiative, but know when to refer, ensuring Bankers are able to focus on marketing efforts and revenue generation.

Knowledge of / experience base in institutional banking is an advantage.

Minimum 7 years of post-qualification experience, ideally 7-10 years of experience within the banking industry.

Skills / Competencies :

Analytical - Assimilating new information quickly and relating it to the needs of the client base.

Organizational - Demonstrates strong organizational skills, awareness around priority of tasks and ability to work independently.

Communication - Constantly demonstrate clear and concise written and verbal communication.

Interpersonal skills / Networking - Able to create and sustain good personal contacts within the team and amongst Citi’s network.

Proactive - Prepared to take the initiative and to follow issues through, whilst exercising judgment as to when to seek assistance.

Consistently client-focused and result-oriented.

Compliance - Ability to convince customers to adhere to high compliance / ethical standards of Citibank for transaction processing in a compliant environment

Team Player - Being able to work in partnership with other individuals on day-to-day and long-term projects.

Strong verbal and written English communication skills

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