Intuitive Global Healthcare Systems is looking for a competent Help Desk Specialist responsible for providing technical assistance and support related to computer systems, hardware, or software.
Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
The ideal candidate must also be customer-oriented and patient in dealing with customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
The selected candidate will be expected to resume on September 1st, 2020.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Education, Qualifications and Experience
1-2 years’ experience as a help desk technician or other customer support role
Knowledge of office automation products, databases and remote control
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Ability to diagnose and resolve basic technical issues
Related experience and training in troubleshooting, and providing help desk support
Excellent communication skills
OND / HND in IT, Computer Science or relevant field
N50,000 / month