Workforce Management Centre is Recruiting For Concierge Service Executive
Workforce Management Centre
Lagos, NG
5d ago
source : Mrjobsnaija

Job Description

  • To create unique experiences for clients who would like to experience shopping for fragrances and personal care products in a different way, whether aiming to reward or indulge themselves, or simply to give great gifts.
  • Duties & Responsibilities

  • Acts as a personal fashion, taste, trend, and beauty advisor, to customers.
  • Provides personalized shopping recommendations using company‚Äôs and 3rd party offerings to create remarkable experiences and packages customers will be willing to pay for.
  • Actively listens to customers and then provide them with products that match their expectations and budget
  • Seeks out referrals from satisfied clients in order to build a significant client portfolio of repeat customers.
  • Use deep product knowledge and familiarity with all product information to conduct demonstrations and use of samples to stimulate interest and usage.
  • Has above average customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
  • Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
  • Manage returns, complaints, and be able to effectively handle customer service issues.
  • Requirements

  • Bachelors degree desirable
  • Masters Degree an advantage
  • 1-3 years of experience in a similar role, preferably in the retail and personal care sectors
  • A socially aware and socially active person, with knowledge of events, the fashion trend and lifestyle happenings as an early adopter.
  • Active on social media, keen interest following influencers and having yourself a significant following on the most popular social media platforms
  • Telephone selling skills : must have a great phone voice, etiquette and friendly demeanour
  • Strong communication skills, especially written and oral.
  • Very active on social media and understands how to use that for social selling and referral building
  • Must be a people person and enjoy meeting, greeting and serving people
  • Must be able to perform multiple tasks under pressure and stay organized
  • Must possess a great work ethic, be dependable and have an accommodating attitude
  • Ability to work a full-time flexible schedule, including some early morning and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.
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