At SingleStore (Permanent), in Multiple Locations
Expires at : 2022-09-29
Remote policy : Full remote
Our customers are at the forefront of some of the most interesting data in the world, using SingleStoreDB to push the boundaries every day.
To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject-matter experts on the frontlines of critical customer issues.
To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental SingleStoreDB and database operational knowledge.
This often requires additional research and time spent on learning new technologies and tools outside SingleStoreDB while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc.
Role and Responsibilities
Provide email and live technical support to our enterprise customers, acting as the first-line-of-defense for complex technical issues, bug diagnosis, or resolving critical outages.
Identify and reproduce product issues and submit formal bug reports or feature requests to the appropriate Engineering team.
Collaborate with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.
Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
Participate in our on-call rotation that includes weekends and holidays.
Required Skills and Experience
2+ years of previous customer-facing or technical support experience, ideally at an advanced level.
Experience with SQL databases and advanced SQL Query Optimization . You should be familiar enough with at least one commercial or open-source database to decipher its EXPLAIN plan and understand potential performance impact or ways to improve the query.
A solid DevOps / sysadmin skill set. That means you are hands-on with Linux and you know three ways to find a file, check utilization of system I / O, measure network throughput, and are comfortable navigating large log files.
Bonus points for familiarity with Kubernetes.
Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base.
Familiarity with distributed systems and AWS / GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines, Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.
Benefits & Perks
Company Wide Benefits
Technology Stipend for New Employees
Monthly Cell Phone and Internet Stipend
Health and Wellness benefit
Remote Friendly policies
If work from office is preferred, then in-office catered lunches and monthly meal / snack allowance
Company and team events
Flexible time off
Volunteer time off
As employees are located in many different countries around the world, some benefits may differ from country to country. In all cases, we do our best to provide equitable perks and benefits across our locations.