Relationship Manager
Citigroup Inc
Lagos, NGA
2d ago

Job Purpose :

  • The principal purpose of the position is to facilitate a focused and orderly interface between Corporate Bank’s customers, all the product and service groups in order to maximize revenues from customer relationships.
  • The major objectives of the position are : Managing Citibank relationships in the Corporate Bank Marketing and converting new target market names Ensure that the unit revenue goals are met The impact this position has on the bank is to contribute to ensuring that the franchise remains the leading Local Corporate Commercial Bank in Nigeria.

    Key Responsibilities :

  • Develop and implement continuous (independent and joint) calling programs and interactions / discussions with assigned accounts and on prospective clients to create a continuous flow of incremental business opportunities.
  • Credit process initiation, including proposal preparation, loan administration and remedial action as required.
  • Prepare quarterly credit call memo for all relationship under management.
  • Negotiation of loan / credit terms and conditions, pricing determination for various products, closing of transactions and follow up after sales.
  • Responsible jointly with Risk analyst for initial, annual and interim credit review of all assigned relationships credit.
  • Design and sell, in conjunction with product managers, solutions that meet customers’ particular needs.
  • Work closely with Citiservice in providing account management and customer service to key customers.
  • Responsible for achieving revenue goals from assigned relationships in the most cost effective manner.
  • Maintain asset quality to avoid delinquent or impaired asset portfolio.
  • Business Relationships : Internal :

    Internal :

  • Frequently interact with Advisory, Fixed Income, EAF and Corporate Finance units to generate structured customer solutions and incremental risk assets.
  • Frequently interact with TTS to achieve high credit cross sell ratio by actively selling cash management and trade products.
  • Frequently interact with Risk and CRMS to maintain acceptable credit quality of assigned relationships
  • Frequently interact with Citiservice and OandT in general and Parent Account Management teams of all Local Corporates and Commercial names and provide proactive customer service.
  • External :

  • Frequently interact with relevant Corporate and Commercial customers and TM prospects to generate incremental business for the bank
  • Qualifications

    Person Specification and Qualifications :

  • Understanding the impact of constant regulatory changes on customer’s businesses and in converting them to business opportunities
  • Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
  • Designing strategies and products to enable Citibank stay ahead of competition
  • Ability to convince customers to adhere to high compliance / ethical standards of Citibank for transaction processing in a non-compliant environment.
  • Problem loan recognition capability
  • Skills :

  • Minimum of 4 years post qualification experience
  • Minimum continuous credit and financial analysis experience or relevant experience from other areas of the bank or other companies.
  • Customer management and negotiation skills
  • Ability to recognize and exploit business opportunities
  • Analytical skills
  • Qualifications :

  • A BSc / BA degree.
  • A postgraduate degree and relevant professional qualifications will be an added advantage.
  • Competencies :

  • Understanding the impact of constant regulatory changes on customers businesses and in converting them to business opportunities
  • Ability to optimally coordinate the activities of the different units within the bank in order to deliver good quality service to the customer.
  • Designing strategies and products to enable Citibank stay ahead of competition
  • Ability to convince customers to adhere to high compliance / ethical standards of Citibank for transaction processing in a non-compliant environment.
  • Problem loan recognition capability
  • All interested candidates should apply via the Citi Careers (external) or career mobility site (internal) on or before COB 4th October 2018.

    Short listed candidates will be contacted for interview on a date to be advised.

    Should the Business Head and HR deem there to be high potential candidates who do not fully meet the inherent requirements of the role the candidate may be considered for the position, provided they have certain skills and experience which are closely related to the role.

    In the exceptional cases where we hire a more junior candidate, HR may require to bring in the candidate at the appropriate grade than the one advertised to maintain internal equity.

    In these cases the Business and HR will work together to determine a formal developments plan for the candidate to get them up to the appropriate grade.

    Valuing Diversity : Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

    Citi is an Equal Opportunities Employer.

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