Customer Service Representative (Hausa Speaker)
Fenix International
Victoria Island, Lagos, Nigeria
11h ago

Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.

A successful Customer Service Representative must be a fluent Hausa speaker , critical thinker, attentive to details and an excellent communicator.

This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities :

Ensure an excellent experience to all customers, with each interaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Vet and open customer accounts by recording account information.

Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.

Follow-up with customers who have delayed payments

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to engage customers

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Read from scripts

Resolve customer complaints via phone, email, mail or social media

Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

An OND / HND / Bachelors degree from a recognized institution

Excellent Written and Verbal Communication Skills

Microsoft Excel skills

Ability to interact with peers and mid level leaders internally

Highly Desired Skills

Ability to work both in teams and independently

Passionate about solving problems for customers in rural communities

Proficiency in English Language and 1 or more other Nigerian Languages

Critical thinking skills (ability to think outside the box)

Good problem solving skills (solutions oriented)

Flexibility with ability to work under pressure to meet deadlines

Willingness and desire to learn new ideas

Fenix offers a competitive salary and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.

We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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