Regional Manager at Global Accelerex Limited
Global Accelerex Limited
16h ago
source : BetaJob

Job Details

Job Title : Regional Manager

Location : Abuja

Reports to : Chief of Operations

Direct Reports : Regional Support Supervisor

Job purpose

  • Part of Global Accelerex’s middle management with overall responsibility for the Region. As a Regional manager, you will be responsible for the profit and loss, and entire financial state of the region.
  • Manage operational activities and ensure that Global Accelerex’s customers are satisfied with its services. Oversee performance of all staff in the region.
  • Ensure prompt and efficient customer support and 100% uptime of all Point-of-Sale (POS) terminals and other payment channels.
  • Constantly seek improvements and provide feedback to Management on key areas.

    Primary Duties and Responsibilities

  • Preparing, executing and monitoring regional action plans
  • Implementing quality and customer-service standards and SLAs
  • Ensuring excellent level of service through acknowledgement of support requests, professional support responses and friendly communication with both external and internal customers
  • Overseeing to ensure prompt resolution and closure of all assigned service tickets with resolution feedback adequately captured in the service ticket
  • Supporting and contributing to all operational policies, processes and procedures
  • Evaluate current sales processes and recommend improvements that will lead to better efficiency and productivity
  • Providing Management and other stakeholders detailed reports regularly
  • Reviewing update or feedback from Regional Support Supervisors on a day-to-day basis and taking appropriate action on reports provided
  • Liaise with Relationship management and Data team to improve the Ratio of Deployed vs. Active Terminals
  • Interface with the banks, NIBSS and other stakeholders (where required) to promptly resolve all issues that could impact customer service or the Company’s performance in the region
  • Ensure all banks are provided with timely and detailed weekly visitation and deployment reports in line with agreed SLAs
  • Any other function that may be assigned by line manager
  • Meet regional financial objectives by :

  • Ensuring achievement of the region’s sales goals and objectives
  • Generating leads and closing new deals
  • Identify emerging markets and market shifts while being fully aware of new products and competition status.
  • Contributing regional sales information and recommendations to strategic plans and reviews
  • Forecasting financial requirements for the region
  • Preparing an annual budget
  • Analyzing variances and initiating corrective actions
  • Accomplish regional human resource objectives by :

  • Contributing to recruitment, orientation, training and counselling employees in assigned region, in line with established HR procedures
  • Conducting performance appraisals : Communicating job goals and expectations; monitoring and reviewing job contributions;
  • enforcing policies and procedures

  • Ensuring that all staff have thorough knowledge of products and services
  • Minimum Education and Work Experience

  • Minimum of a University Degree (preferably in Computer Science, Business Management or related courses). Additional academic qualifications would be an advantage
  • Minimum of 5 years’ progressive experience in similar position.
  • Skills, Competencies and Requirements :

  • Excellent people, relationship and stakeholder management skills
  • Sales orientation
  • Proven record of strong performance in driving performance and key field operations metrics
  • Demonstrated ability to prioritize and multi-task with great attention to details.
  • Ability to inspire interpersonal effectiveness in leading teams, and effecting change.
  • Experience preparing and managing budget
  • Ability to articulate thoughts into clear and concise written and verbal communication.
  • Ability to effectively work under pressure without supervision
  • Ability to work in a multicultural environment
  • Good analytical and problem-solving skills
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