Global Head of OnDemand Services Logistics- Jumia (Full Time)
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact.
Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.
With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.
E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.
Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Overall ownership of On Demand logistics process, policies and execution
Create SOPs for country JS team alignment with 3PLs, define scope of services
from time to time and ensure compliance
Own Delivery Associate payment structure in line with the projected cost and
the competitive landscape in the countries
Responsible for end to end customer experience attributed to the delivery like
delivery time, rider behavior, losses, etc
Design guidelines for the rider support team, ensure training is updated with
Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
Coordinate with commercial, marketing and the operations team on a regular
basis to align on business numbers and communicate the same to the country teams
Continuously align with the product team on future developments which is in sync with the business goals
Requirements and Experience
Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
Minimum 8 yrs of experience with 5 yrs in last mile or hyperlocal delivery
operations owning multiple functions
Advanced Excel for data analysis, to create macros, pivot tables,
analytical capabilities and work books.
Relevant professional certification in Logistics or supply chain
management will be an added advantage
Relevant years FMCG, E-Commerce or commercial experience
Ability to negotiate and communicate in flawless English
Demonstrated competency in data reporting and analysis
Experience of managing OnDemand operations at scale
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.