Service Center Agent - Carnex Incorporated
Carnex Incorporated
Lagos
6d ago
source : BetaJob

Job Description

  • A successful Service Center Agent respond to incoming or outgoing customer calls for a business.
  • Most especially, incoming calls from the customers to take their orders, answer questions and inquiries, manage complaints, troubleshoot
  • significantcustomer service problems, and provide general information.
  • Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
  • Their major Job Duties includes :

  • Identifying customer needs, answering questions and providing solutions / alternatives to issues.
  • Generate customer interest in the company's products or services.
  • Provide personalized customer service by responding to the needs of customers.
  • Politely answer inbound calls and respond to customer inquiries in a timely manner.
  • Management and resolve customer complaints.
  • Following various communication scripts when speaking to a caller.
  • Identify and overcome objections.
  • Describeproducts and services when possible.
  • Skills and Qualifications

  • OND / HND / B.Sc in Mass Communication / Social Sciences
  • 1-5 years work experience.
  • Industry-Related Experience, Excellent Organizational and Time Management Skills.
  • Customer related course of study.
  • Understanding of Business Practices, Budgeting, Financial Knowledge.
  • In-Depth Research and Analysis.
  • Computer Proficiency, Interpersonal Communication, Client Relationships.
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